Waiter/Waitress or Food & Beverage Assistant

What does a Waiter or a Waitress do?

The right Waiter/Waitress uplifts the dining experience for customers. Someone who will have the patience, personality and perseverance to thrive in this role.

A Food and Beverage assistant’s responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts or sometimes split shifts during weekends and holidays.

Responsibilities

  • Greet and escort customers to their tables.
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drink orders using POS ordering software and order slips.
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems.
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to the kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Requirements and skills

  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts

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