Restaurant Manager

What Does a Restaurant Manager Do?

Restaurant managers work to ensure your daily operations run smoothly and efficiently to provide diners with a pleasant experience consistent with brand standards.

Restaurant managers work closely with upper management to implement customer service policies and hire staff that shares the company’s values. They oversee that everything flows well – from opening until the very last item of your closing checklist is checked off.

Depending on the business, restaurant manager responsibilities can also include managing budgets, ordering products and supplies, or helping waiters fulfill their duties during understaffed shifts.

Restaurant Manager Duties & Responsibilities

Restaurant manager responsibilities regularly include the following duties:

  • Supervising shifts
  • Training new and current employees
  • Maximising customer satisfaction and responding to customer complaints
  • Creating schedules
  • Tracking employee work hours and recording payroll data
  • Appraising staff performance and providing feedback
  • Interviewing and recruiting new employees
  • Managing daily front- and back-of-house restaurant operations
  • Ensuring all cashouts are completed correctly at the end of the day
  • Maintaining safety and food quality standards
  • Managing inventory
  • Create reports on weekly, monthly, and annual revenues and expenses
  • Controlling operational costs and finding ways to reduce waste
  • Reviewing product quality and researching new vendors
  • Finding creative solutions when issues arise

Restaurant Manager Skills & Qualifications

Restaurant managers should have the following skills and qualifications to succeed in their roles:

  • Work experience as a restaurant manager, hospitality manager, or similar role
  • Strong leadership, interpersonal, and communication skills
  • Customer service experience as a manager
  • Training in food safety
  • Experience working long shifts
  • Financial management skills
  • Ability to keep inventory organized
  • Food and beverage knowledge, including the ability to remember ingredients and menu items
  • Familiarity with restaurant management software is a plus
  • A degree in Business Administration, Restaurant Management, or culinary schooling is a plus

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