Duty Manager
What Does a Duty Manager Do?
The Duty Manager will lead and manage the team to ensure the hotel operates safely, efficiently and effectively at all times, ensuring utmost standards and service excellence throughout optimising revenue opportunities. This position will suit a customer-focused individual with a keen eye for detail and the ability to support & lead a team. This is an exciting and varied role-taking in all aspects of the food and beverage function aspects of the business and will especially suit a person who excels in a multi-tasking environment
Responsibilities
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department’s budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility
Requirements and skills
- Work experience as a Duty Manager or similar management role
- Previous experience in the industry preferred
- Customer service experience
- Knowledge of cash management and bookkeeping procedures
- Team management skills
- Strong organisational skills
- Experience with facilities maintenance and/or security
- Strong problem-solving skills
- Availability to work in shifts including weekends
- BSc in Business Administration is a plus
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